Executive Director, Finger Lakes Performing Provide System (FLPPS)
Carol is the Executive Director of FLPPS and has been responsible for relationship and trust-building across a diverse set of providers and provider networks in the region, mobilizing partners and the FLPPS team toward successful achievement of a common goal: system transformation in pursuit of the Triple Aim. As an accomplished healthcare executive, Carol has over 30 years’ experience in strategic planning, IPA management, financial management, contract negotiations, pay‐for‐performance models, investments, financial reporting, communications, operations and new business modeling.
Carol began her career at Arthur Andersen & Co., as a Certified Public Accountant and Certified Internal Auditor. She brought her financial skills to healthcare at Blue Cross Blue Shield of Rochester, working in various positions including internal audit, provider, facility and IPA network management, contracting, and financial analysis. Carol then moved on to Rochester Community Individual Practice Association, Inc. (RCIPA) as Director of Finance and ultimately serving as Executive Director for almost 10 years, working to build on the history of community-wide physician collaboration. At RCIPA, Carol managed provider network administration, third party administrator negotiations, governance, value-based payment contracting, and alignment of incentives. She successfully led the administration of a $52M litigation award distribution over the course of 8 years with 100% accuracy. Carol oversaw the launch of a new 501(c)3 organization, Rochester Health, Inc., and the design, development, launch, and marketing of the community healthcare resource website RochesterHealth.com. The website was awarded the 2012 Rochester Business Journal Best of the Web Award for Healthcare. Before joining FLPPS, Carol partnered with Gerald Archibald on developing a strategic plan to design and promote a management services organization model to support newly forming IPAs and provider networks across NYS.
Carol serves on the Monroe County Systems Integration Team, as well as its “executive committee” Implementation Support Team. She is a member of the RHIO Management Committee and Common Ground Health/FLPPS Workforce Consortium. Carol is an inaugural 2014 Healthcare Business Academy Fellow, and currently serves on their Advisory Board. She also serves on RIT’s Health Systems Management Advisory Board.
Outside of work, Carol has spent many years volunteering on several youth and education Boards in the town of Greece, NY. She was awarded the 2014 Greece Chamber of Commerce Citizen of the Year Award and the Greece Rotary Club President’s Citation. Carol holds a Bachelor of Science degree in accounting from St. John Fisher College, Rochester, NY.