Consumer, Patient and Caregiver
Healthcare continues to move through a period of great change and every individual will utilize the system at some point in their lives. How they act and react to the system when they are a consumer, a patient, and/or a caregiver will likely be very different.
Presenter: Lawrence M. Becker
Director, Strategic Partnerships, Alliances
and Chairman, Plan Administration Committee
In this course, Mr. Becker will present a series of concepts and thoughts for you to consider as you engage patients in different settings. He will lead you to think differently about how to communicate with an individual when they are considering care, receiving care, and when they will be a caregiver.
Time to view the course is 18 minutes.
Course Learning Objectives
In this course you will:
- Be introduced to several questions that may help you understand what is on the mind of your patient
- Reflect on whether you understand the health literacy of the patient you are diagnosing and treating
- Be asked to consider how your patient reacts to what you are telling them—in different settings.
Time to complete the course is approximately 90 minutes.
Presenter: Lawrence M. Becker
Lawrence M. Becker is the director of Human Resources Strategic Partnerships and Plan Administrator for Xerox Corporation.
Mr. Becker joined Xerox in 1990 and has served in several capacities in the benefits, compensation, technology, and operations arenas. Before joining Xerox, he served as vice president of human resources for Baltimore Bancorp and was responsible for compensation, benefits, training, staffing, and payroll. He also has worked for Formica Corporation, Exxon Corporation, and American Can Company in a variety of benefits, compensation, operations, and industrial relations roles.
Mr. Becker currently serves on the Executive Board of ERIC (ERISA Industry Council), the Board of Directors and Finance Committee of the National Quality Forum (NQF), the NQF Steering Committee on Measuring Efficiency across Patient-Focused Episodes of Care, and the leadership team for the Consumer-Purchaser Disclosure Project. In addition, Mr. Becker is a member of the Quality Alliance Steering Committee (QASC) Expansion Workgroup commissioned by the Secretary of Health and Human Services (HHS) as well as QASC’s HHS-sponsored Vision Workgroup. He also serves on the National Business Group on Health Public Policy Committee. In his local community, he is on the Board of Directors of the Greater Rochester Health Information Operation and the Rochester Health Planning Team.
Mr. Becker earned a BS degree from Cornell University’s School of Industrial and Labor Relations.
Developing Organization: Xerox Corporation
By employing a holistic approach to the entire healthcare ecosystem, Xerox is helping ensure the health of both people and businesses. Teaming with Xerox, health professionals are reducing costly waste and inefficiencies. They’re optimizing resources and re-engineering healthcare data management processes to improve performance and take better care of people. They’re identifying new ways to work, transforming patient data and documents into intelligence that colleagues can access and share.