Michael Waters

Consultant, NorthStar Network
and Greater Rochester Chamber of Commerce
Healthcare Planning Team

Michael Waters retired from Xerox Corporation in October 2006 after 33 years of service. During that time, he held numerous staff and line positions with experiences in finance, field administration and control, quality, business planning, customer satisfaction, training, and human resource management. During his career, he served as Chief Quality Officer for US Customer Operations (1994-1996), Director of Global People Development and Leadership Training (1998-1999), as well as Vice President of Human Resources for both the Office Products Group (2000-2003) and the Production Systems Group (2004-2005). His final assignment at Xerox was Director, Human Resources for the Lean Six Sigma Corporate Office (2005-2006), where he was responsible for the worldwide Lean Six Sigma Deployment strategy. He was also responsible for Human Resource direction and support around Black Belt selection and leadership training as
well Yellow Belt and Green Belt training.

During his time at Xerox, he was associated with the William E. Simon Graduate School of Business Administration at the University of Rochester and the Rochester Institute of Technology as a lecturer on Total Quality Management (1984-1990) and represented Xerox Corporation within the American Assembly of Collegiate Schools of Business (AACSB)(1986-1988).

Prior to joining Xerox, Waters was an accounting and finance officer in the United States Air Force (19971-1973), where he was selected 1972 Outstanding Accounting and Finance Officer in the Air Training Command. He holds a Bachelor of Arts in Economics (cum laude) from Hobart College (1965-1969), a Masters of Business Administration in Finance (with distinction) from Cornell University (1969-1971), and is a member of Phi Beta Kappa. He is also a certified Lean Six Sigma Green Belt.

Throughout his professional career, as well as in retirement, Waters has been active in numerous volunteer activities, including:

  • Board of Directors of Behavioral Health Network of Via Health (1990-1993), co-chairing its Quality Improvement Committee and serving on the Executive Committee.
  • Board of Trustees of the Seneca Park Zoo(1995-2008), chairing the Human Resources Committee
  • Board of Directors for Career Development Services (1998-2007), serving on the Executive Committee as Treasurer
  • STEP Council of the Genesee Region Advisory Committee and Emergency Services Directory team(2004-present)
  • Board of Directors for the Bristol Harbor Village Association(2003-2004) and Condo II Association (2005-present), currently serving as Secretary
  • Board of Directors South Bristol Cultural Center (2003-2010)
  • Villas at Easthampton Home Owners Association where he has served two terms as president and is currently serving a third term as vice president.
  • Board of Directors Highland Hospital Foundation (2102 to present ), currently serving as chair of the Governance Committee 
  • Board of Directors and member of the Finance Committee of St. Johns Home (June, 2018 to present).
  • Board of Advisors of the Northstar Network Healthcare Business Academy (2008-present)
  • Program management of Nazareth College Board of Trustees/staff planning initiative associated with creating York Wellness and Rehabilitation Institute

Waters has also been engaged in several consulting assignments since retiring from Xerox, including:

  • Program management for the Rochester Area Colleges Center for Excellence in Math and Science (2007-2010)
  • Executive program management with the Greater Rochester Chamber of Commerce’s Healthcare Planning Team (2007-present)
  • Vice President of Strategy and Business Planning for Worldwide Medical Solutions
  • Facilitator of strategic planning session for Rochester Institute of Technology/Rochester General Hospital System Alliance
  • Executive coaching with the Finger Lakes Health Systems Agency.

Waters and his wife Jeana have two children, Jennifer and Greg, two grandchildren, Noah and Ellison, and live in Webster, New York. He has been active in community affairs, including Scouting and Little League, as well as school and church activities

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