Making Excellence Stick
Bob Murphy, RN, Esq., FACHE
Senior Leader and International Speaker
Whether we are changing our own behavior or that of dozens of employees, making a new behavior stick can be difficult. The good news is that there is a simple method of making a new behavior part of your routine so that you can achieve the desired results. During this session, you will learn how to convert new behaviors into hardwired skills enhancing patient’s perception of care, employee loyalty, and physician satisfaction. By combining the Evidence-Based Leadership model with this diagnostic process, you can move results. Remember, the devil is in the details.
This course has 2 parts. Time to view Part 1 is 30 minutes and Part 2 is 32 minutes.
Course Learning Objectives
Upon completion of this course you will:
- Understand the sense of urgency surrounding the need for consistency
- Learn how to analyze processes to find gaps in execution
- Learn how to hardwire behaviors for 100% compliance
Time to complete the course is approximately 90 minutes.
Presenter: Bob Murphy, RN, Esq., FACHE
Bob Murphy, a well-known operations leader, and national healthcare presenter, joined the Studer Group in 2006 after spending more than 25 years in healthcare. His extensive experience includes work as a phlebotomist, nursing assistant, registered nurse, department leader of emergency/trauma services, quality leader, risk manager, Chief Operating Officer, and hospital Chief Executive Officer. Murphy also is an attorney and licensed fork-lift operator. He continues to work clinically as a paramedic in Florida. He is board-certified in healthcare administration and is a Fellow of the American College of Health Care Executives.
Bob Murphy presents at healthcare conferences and seminars, works with directors and senior leadership teams, and provides services to current and future Studer Group clients. He has spoken to thousands of healthcare leaders from around the world, and his experience in presenting ranges from small board rooms to vast auditoriums. Bob can address your organization on a wide variety of topics or he can customize his presentation to meet the individual needs and interests of your organization or event. He is a true difference-maker and continues to strive to make healthcare better.
Most recently, Murphy served as the Senior Vice-President and Administrator for Baptist Hospital in Pensacola, Florida. His connection to Quint Studer, Founder, and CEO of Studer Group, began at Baptist in 1996 when Murphy began working with Studer, then-president of the hospital. Murphy’s efforts, along with others, led Baptist Hospital to be ranked among the top 1 percent in healthcare customer service for over eight consecutive years. Baptist Hospital was also named as one of Fortune Magazine’s 100 Best Companies to Work for in America for six years consecutively. Bob has served as a senior leader for two Malcolm Baldrige National Quality Award recipients: Studer Group in 2010 and Baptist Hospital, Pensacola, Florida in 2003.
Bob is a wonderful teacher and shares the Studer Group mission of making healthcare a better place for employees, physicians and patients.
Developing Organizatioin: Studer Group
Studer Group® works with over 850 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes. We work to bring structure and focus to organizations through the creation of cultures of accountability and help set them up to be able to execute quickly. And with the rapid changes occurring in our industry due to the Patient Protection and Affordable Care Act ushering in the pay-for-performance era, this ability has never been more critical.
As the metrics our industry publicly reports get expanded—and as reimbursement is increasingly tied to these results—organizations are forced to get progressively better at providing top-quality care with fewer dollars. We help organizations install an execution framework called Evidence-Based LeadershipSM (EBL) that aligns their goals, actions, and processes. This framework creates the foundation that enables them to transform the way they provide care in this era of rapid change.