Making Excellence Stick

Course Overview

Bob Murphy, RN, Esq., FACHE
Senior Leader and International Speaker
Studer Group

Whether we are changing our own behavior or that of dozens of employees, making a new behavior stick can be difficult.  The good news is that there is a simple method of making a new behavior part of your routine so that you can achieve the desired results. During this session, you will learn how to convert new behaviors into hardwired skills enhancing patient’s perception of care, employee loyalty, and physician satisfaction. By combining the Evidence-Based Leadership model with this diagnostic process, you can move results. Remember, the devil is in the details.

This course has 2 parts.  Time to view Part 1 is 30 minutes and Part 2 is 32 minutes.

Course Learning Objectives

Upon completion of this course you will:

  • Understand the sense of urgency surrounding the need for consistency
  • Learn how to analyze processes to find gaps in execution
  • Learn how to hardwire behaviors for 100% compliance

Time to complete the course is approximately 90 minutes.

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