Critical Conversations

Course Overview

Presenter: Mitch Hagins
Studer Group
Critical conversations are vital to an organization’s health. Whether it’s a conversation about recognition, coaching, or discipline, a leader’s willingness and ability to engage their staff in productive conversations can have a significant impact on an organization’s mission, vision, and values. This course provides leaders the skills necessary to be successful in these conversations, and thus to manage the performance of one’s self, those around them, and the organization.

This course has 2 parts.  Time to view Part 1 is 28 minutes and Part 2 is 21 minutes.

Course Learning Objectives

After completing this course you will:

  • Elevate existing communication skills to create safety in the work environment
  • Access critical information without fear or anxiety, clarify expectations with others respectfully, and support performance and individual achievement.
  • Provide an easy-to-use framework for all important or critical conversations.
  • Demonstrate that ‘critical’ includes recognition, coaching, and disciplinary conversations

Time to complete this course is approximately 80 minutes.

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