Critical Conversations

Course Overview

Presenter: Mitch Hagins
Studer Group
Critical conversations are vital to an organization’s health. Whether it’s a conversation about recognition, coaching, or discipline, a leader’s willingness and ability to engage their staff in productive conversations can have a significant impact on an organization’s mission, vision, and values. This course provides leaders the skills necessary to be successful in these conversations, and thus to manage the performance of one’s self, those around them, and the organization.

This course has 2 parts. Time to view Part 1 is 28 minutes and Part 2 is 21 minutes.

Course Learning Objectives

After completing this course you will:

Elevate existing communication skills to create safety in the work environment
Access critical information without fear or anxiety, clarify expectations with others respectfully, and support performance and individual achievement.
Provide an easy-to-use framework for all important or critical conversations.
Demonstrate that ‘critical’ includes recognition, coaching, and disciplinary conversations

Time to complete this course is approximately 80 minutes.

Presenter: Mitch Hagins

Mitch lives in Atlanta, is married to Donna (35 years), and has 6 children – Matthew and daughter-in-law Misty, Sarah, and son-in-law Wesley and Charles and daughter-in-law, Kristin. Before joining Studer Group, he left a successful business career, returned to Toccoa Falls College, and completed his degree in biblical studies. He has been a minister, a senior business leader, and has received the Studer Group Pillar Award for excellence in coaching on six different occasions during his tenure with Studer Group. For the results his partners achieved in 2005, Mitch was awarded coach of the year and received the Fire Starter Award, Studer Group’s highest recognition of coaching excellence.

Mitch is a very well rounded man, with experiences that have prepared him to be an effective coach. His expertise comes from 25 years of managing all support services, sales and marketing, strategic planning and upper management. Mitch uses these experiences to lead/coach large systems/organizations in Canada and the U.S. including Carolinas HealthCare System, Baptist Health System, HCA MidAmerica, Roper St. Francis Healthcare and The Ottawa Hospital and Royal Victoria Regional Health Centre. Mitch’s partners consistently demonstrate year over year improvement in their pillar goals including patient experience, employee engagement, physician satisfaction, QIP measures, net income, core clinical measures, patient volumes, and market share. Because of these results, Mitch retains 97% of his partners annually. Mitch was named in 2010-11 to Who’s Who of Executives, Professionals, and Entrepreneurs.

Mitch is also a grandfather to grandsons Tyler, Devin and Caleb and granddaughter, Avalene. Mitch enjoys spending time with each of his three families – those at home, those in Studer Group and those in his partner organizations.

Developing Organization: Studer Group

Studer Group® works with over 850 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes. We work to bring structure and focus to organizations through the creation of cultures of accountability and help set them up to be able to execute quickly. And with the rapid changes occurring in our industry due to the Patient Protection and Affordable Care Act ushering in the pay-for-performance era, this ability has never been more critical.

As the metrics our industry publicly reports get expanded—and as reimbursement is increasingly tied to these results—organizations are forced to get progressively better at providing top-quality care with fewer dollars. We help organizations install an execution framework called Evidence-Based LeadershipSM (EBL) that aligns their goals, actions, and processes. This framework creates the foundation that enables them to transform the way they provide care in this era of rapid change.