Collaboration and cooperation across different disciplines are essential in the New Business of Healthcare. As healthcare providers align in new Patient-Centered and Accountable Care models, there will be a greater need for effective communications. In this course, you will learn how to distinguish different communication styles and deliver information in the most effective manner.
This course provides a practical overview of one of the most important aspects of healthcare – communications with individuals, teams, physicians, nurses, practitioners, families, and patients. You will learn how to determine different communication styles – your own and those around you – and their impacts in different communication situations. The course will provide valuable insight about how to act and react in situations when you are the sender and/or receiver of communications. And you will learn the necessary skills to ensure that your message will be heard as intended.
The course also includes valuable information about one of the most costly communication vehicles used in every industry today – business meetings. In the How to Run an Effective Meeting module you will learn important skills on how to prepare for and conduct an effective meeting.
Module 1 - The Platinum Rule
Presenter – Nessa Kiely
Employee Relations Associates
In this module, you will learn the different communication styles and their impacts in different communication situations.
Time to view this module is 28 minutes.
Module 2 – Communication Traps
Presenter – Nessa Kiely
Employee Relations Associates
In this module, you will learn how to use different communication styles to your benefit and how to avoid conflict when interacting with others who have different styles
Time to view this module is 30 minutes.
Module 3 – How to Run an Effective Meeting
Presenter – Lawrence M. Becker
Xerox CorporationThis module will provide you with a fundamental understanding of how effective meetings are planned for and conducted.
Time to view this module is 14 minutes.
Course Learning Objectives
Upon completion of the course you will:
- Be familiar with the four basic communication styles, and the strengths and traps of each
- Discover your own communication style and how to modulate for improved productivity
- Be able to predict and mitigate the built-in stressors when working with styles other than your own
- Learn about the typical communication traps we all fall into
- Learn how to mitigate the effects of communication traps and eventually avoid them
- Know which traps particularly entice each of the four Platinum Rule styles
- Become familiar with what it takes to prepare for an effective meeting
- Understand the basic elements that lead to conducting a successful meeting
- Be introduced to some of the basic meeting skills and meeting participant roles
- Learn better ways to communicate for enhanced relationships, interactions and productivity.
Time to Complete this 3 module course is approximately 167 minutes.
Presenter: Nessa Kiely
Ms. Kiely is an Executive Coach at Employee Relations Associates. For over 25 years she has worked with US and international clients helping them produce sustainable results through executive coaching, sales, leadership development, customer loyalty and teamwork. Companies frequently engage Nessa when assigning US nationals to overseas appointments and she guides their employees through the cross-cultural challenges of living and succeeding in leadership positions in non-US cultures. Her fifteen year tenure with an international training company took her on assignments worldwide. A native of Ireland, Nessa has lived and worked in numerous countries. Her pro-bono work includes helping wounded warriors transition from the military into the civilian workforce.
Developing Organization: Employee Relations Associates
People are at the heart of every successful company. The best products, strategies, programs and processes depend on the best people to design, develop and execute for success. Bottom line, people are your competitive advantage. At Employee Relations Associates we understand this. It’s our competitive advantage, too. Our strategic team of experienced professionals enables us to deliver a comprehensive portfolio of services to help companies find, retain, grow and transition the people your company needs – in Rochester and across the United States – to grow your business.
Presenter: Lawrence M. Becker
Lawrence M. Becker is the director of Human Resources Strategic Partnerships and Plan Administrator for Xerox Corporation.
Mr. Becker joined Xerox in 1990 and has served in several capacities in the benefits, compensation, technology, and operations arenas. Before joining Xerox, he served as vice president of human resources for Baltimore Bancorp and was responsible for compensation, benefits, training, staffing, and payroll. He also has worked for Formica Corporation, Exxon Corporation, and American Can Company in a variety of benefits, compensation, operations, and industrial relations roles.
Mr. Becker currently serves on the Executive Board of ERIC (ERISA Industry Council), the Board of Directors and Finance Committee of the National Quality Forum (NQF), the NQF Steering Committee on Measuring Efficiency across Patient-Focused Episodes of Care, and the leadership team for the Consumer-Purchaser Disclosure Project. In addition, Mr. Becker is a member of the Quality Alliance Steering Committee (QASC) Expansion Workgroup commissioned by the Secretary of Health and Human Services (HHS) as well as QASC’s HHS-sponsored Vision Workgroup. He also serves on the National Business Group on Health Public Policy Committee. In his local community, he is on the Board of Directors of the Greater Rochester Health Information Operation and the Rochester Health Planning Team.
Mr. Becker earned a BS degree from Cornell University’s School of Industrial and Labor Relations.
Developing Organization: Xerox Corporation
By employing a holistic approach to the entire healthcare ecosystem, Xerox is helping ensure the health of both people and businesses. Teaming with Xerox, health professionals are reducing costly waste and inefficiencies. They’re optimizing resources and re-engineering healthcare data management processes to improve performance and take better care of people. They’re identifying new ways to work, transforming patient data and documents into intelligence that colleagues can access and share.