Senior Director, Institute for Healthcare Improvement (IHI)

Jessica Perlo, MPH, Director, Institute for Healthcare Improvement (IHI), leads IHI’s Joy in Work Portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care.

Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and joy, and has authored several publications on these topics. For more than 10 years, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Brigham & Women’s Hospital, and Partners Healthcare.

She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.