Thursday, May 12, 2022 – Cracking the Code on Healthcare Customer and Patient Focus

Location:

Locust Hill Country Club and Zoom Meeting

Event Sponsors:

May 12th Agenda

In this session the audience will learn about the norms, beliefs and values of physicians—both the ones that inspire remarkable medical achievements and those that cause serious harm to both patients and doctors.

In this session we will:

  1. Describe the role of Culture in delivering the best possible care
  2. Understand the status of NYS healthcare

7:30 am - 8:00 am Breakfast and Networking

8:00 am - 8:15 am Welcome
Linda Becker, President and Founder, NorthStar Network

8:15 am - 9:15 am Uncertain CULTURE
Robert Pearl, MD, Healthcare Leader, Author, Educator, Columnist and Podcaster

9:15 am - 9:30 am Break

9:30 am - 10:30 am The Culture of Healthcare
Meena Seshamani, MD, PhD, Deputy Administrator and Director, Center for Medicare

10:30 am - 11:15 am Panel Discussion Q&A
Panel Facilitator:
Linda Becker, President and Founder, NorthStar Network
Panelists:
Robert Pearl, MD, Healthcare Leader, Author, Educator, Columnist and Podcaster
Meena Seshamani, MD, PhD, Deputy Administrator and Director, Center for Medicare

11:15 am End

ACHE, CME, CNE, CPE, and NAB Long-Term Care Continuing Education Credits are being applied for

Speakers

Linda Becker

President and Founder, NorthStar Network

Robert Pearl, MD

Healthcare Leader, Author, Educator, Columnist and Podcaster

Meena Seshamani, MD, PhD

Deputy Administrator and Director, Center for Medicare

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