Thursday, May 12, 2022 – Cracking the Code on Healthcare Customer and Patient Focus
Location:
Monroe Golf Club, 155 Golf Avenue, Pittsford, NY 14534
Event Sponsors:
May 12th Agenda
In this session the audience will learn about the norms, beliefs and values of physicians—both the ones that inspire remarkable medical achievements and those that cause serious harm to both patients and doctors.
In this session we will:
- Describe the role of Culture in delivering the best possible care
7:30 am - 8:00 am Breakfast and Networking
8:00 am - 8:15 am Welcome
Linda Becker, President and Founder, Northstar Network
8:15 am - 9:15 am UnCaring “How the Culture of Medicine Kills Doctors and Patients”
Robert Pearl, MD, Healthcare Leader, Author, Educator, Columnist and Podcaster and named one of Modern Healthcare’s 50 most influential physician leaders
9:15 am - 9:30 am Break
9:30 am - 10:30 am Fireside Chat with the CMS Medicare Director
Meena Seshamani, MD, PhD, Deputy Administrator and Director, Center for Medicare
10:30 am - 11:15 am Rethinking Self-Care at Work
Jeanette Bronée, Keynote Speaker, Performance & Wellbeing Culture Strategist, Mental Health Advocate & Self-Care Expert, Author & Founder of Path for Life®
11:15 am End
ACHE, CME, CNE, CPE, and NAB Long-Term Care Continuing Education Credits are being applied for
Speakers
Healthcare Leader, Author, Educator, Columnist and Podcaster and named one of Modern Healthcare’s 50 most influential physician leaders
Keynote Speaker, Performance & Wellbeing Culture Strategist, Mental Health Advocate & Self-Care Expert, Author & Founder of Path for Life®