Amy has worked for 20 years in a number of organizations spanning various industries in Learning & Development (L&D) and Organizational Effectiveness (OE) roles. Most recently before becoming CCL’s Healthcare Program Manager, Amy was the Executive Director of Organizational Effectiveness (OE) for six years at Cone Health, a regional healthcare system in North Carolina. In her role there, she led a team that provided leadership development, executive coaching, and performance consulting to both senior administrative leaders and physician leaders as well as their respective team members. Prior to Cone Health, Amy worked for a number of organizations in various industries in L&D and OE roles, including in a former capacity as senior faculty for the Center for Creative Leadership (CCL), where she designed and delivered customized leadership programs for clients in many different industries.

While formerly at CCL, she was also
responsible for facilitating CCL’s open enrollment programs, providing integrated feedback and executive coaching, and serving as lead faculty and mentor coach for a large custom coaching engagement with the Federal Government. Amy also gained years of experience in L&D and Organizational Development (OD) as well as operational management experience while working for Wake Forest University Baptist Medical Center, Starbucks Coffee Company (company headquarters), Corbis (a privately owned Bill Gates’ company), Columbia Hospitality, and Nextel Communications.

Amy currently pulls on her 10 years of L&D and OE experience in healthcare to provide oversight, support, and expertise for the programmatic and custom solutions for healthcare clients. In this role, she acts as a subject matter expert for design decisions impacting the client’s CCL experience and provides thought partnership and support for the overall strategic direction of the healthcare vertical.

Amy has an M.A. in Organizational Management from the University of Phoenix and a B.A. in Psychology from the University of North Carolina at Chapel Hill, where she graduated Phi Beta Kappa. Amy also completed a graduate certificate program in executive and professional coaching through the University of Texas at Dallas. Additionally, she has a certificate in Positive Psychology from the WholeBeing Institute and a Lean Healthcare certificate from Belmont University Massey Graduate School of Business. She is certified in the following instruments: MBTI®, Netform® Organizational Network Analysis, HeartMath®, FIRO-B® and FIRO-Business, Influence Style Indicator™, Thomas Kilmann Conflict Mode Inventory, WorkLife Indicator™, Change Readiness Gauge™, Change Style Indicator®, WorkPlace Big Five Profile™, Situational Leadership® (Hersey), Conflict Dynamics Profile (CDP), Challenge of Change® Resilience, and Myers-Briggs Type Indicator® (MBTI), and CCL’s 360° Assessment Suite.

Amy earned her coach credentialing with the International Coach Federation (ICF) over a decade ago and has held various board leadership roles with two ATD (Association for Talent Development) chapters, as well as Seattle’s ISPI (international Society for Performance Improvement) chapter. She is a two-time member of the Physician Leadership Development Council for the National Center for Healthcare Leadership (NCHL). In addition, she has presented numerous times at the National ISPI Conference and authored various blog articles on the topic of resiliency for US News & World Report and Forbes as well as the RUPT Report’s Canadian Healthcare addendum.

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