Thursday, July 29, 2027 – Community, the Patient, and Customer Experience

Location:

URMC Orthopaedics and Physical Performance, 10 Miracle Mile Drive, Rochester, NY 14623

July 29th Agenda

Population, Community Health, Behavioral Health and the Patient and Customer Experience

 

In this session we will:

In this session we will:

  1. Present up-to-date regional demographics and trends impacting care across physical, mental, and behavioral health domains
  2. Discuss community health and how social drivers of health are an important part of understanding and evaluating disparities in health outcomes
  3. Discover the latest data and strategies for supporting individuals with behavioral and mental health concerns
  4. Discuss effective ways to impact and measure the Patient/Client experience

7:45 am - 8:15 am Networking Breakfast

8:15 am - 8:30 am Welcome "What has become clear to me since last we met?" "What has become clear to me since last we met?"
Lauren Burruto, Executive Director, Northstar Network

8:30 am - 9:00 am UR School of Nursing Overview

9:00 am - 10:15 am Avoiding Burn-out and Disengagement

10:15 am - 10:30 am Break

10:30 am - 11:30 am Leading Effectively Across Generations

11:30 am - 12:15 pm Lunch

12:15 pm - 12:30 pm Stretching and regaining focus exercise

12:30 pm - 1:45 pm Workforce Panel: Changes in Health Profession Education

1:45 pm - 2:00 pm Break

2:00 pm - 2:45 pm School of Nursing Tours

2:45 pm - 3:15 pm Executive AI Experinece

3:15 pm - 3:30 pm Wrap Up
Lauren Burruto, Executive Director, Northstar Network

3:30 pm End

Speakers

Lauren Burruto

Executive Director, Northstar Network

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