Thursday, July 16, 2026: Customer and Patient Focus
Location:
URMC Orthopaedics and Physical Performance
July 16th Agenda
In this session we will:
In this session we will discuss:
- How AI is transforming care delivery from predictive analytics to personalize treatment pathways.
- The challenges for each healthcare segment and build a shared language around quality metrics, patient experience and continuous improvement.
7:45 am - 8:15 am Networking Breakfast
8:15 am - 8:45 am Welcome and Introductions
Lauren Burruto, Executive Director, Northstar Network
Amber Moore, Ed.D, FACHE, Sr. Director of Space Design, Performance Excellence and Administrative Services
8:45 am - 11:30 am Understanding the Role of AI
11:30 am - 11:30 am Tour
11:30 am - 12:00 pm Lunch
12:00 pm - 1:00 pm Quality Roundtable Discussion Group 1
1:00 pm - 1:15 am Break
1:15 am - 2:15 pm Quality Roundtable Discussion Group 2
2:15 pm - 3:15 pm Quality Roundtable Discussion Group 3
3:15 pm - 3:30 pm Wrap Up
3:30 pm End
Speakers
Sr. Director of Space Design, Performance Excellence and Administrative Services
