Thursday, July 16, 2026: Customer and Patient Focus

Location:

URMC Orthopaedics and Physical Performance

July 16th Agenda

 

 

In this session we will:

In this session we will discuss:

  1. How AI is transforming care delivery from predictive analytics to personalize treatment pathways.
  2. The challenges for each healthcare segment and build a shared language around quality metrics, patient experience and continuous improvement.

7:45 am - 8:15 am Networking Breakfast

8:15 am - 8:45 am Welcome and Introductions
Lauren Burruto, Executive Director, Northstar Network
Amber Moore, Ed.D, FACHE, Sr. Director of Space Design, Performance Excellence and Administrative Services

8:45 am - 11:30 am Understanding the Role of AI

11:30 am - 11:30 am Tour

11:30 am - 12:00 pm Lunch

12:00 pm - 1:00 pm Quality Roundtable Discussion Group 1

1:00 pm - 1:15 am Break

1:15 am - 2:15 pm Quality Roundtable Discussion Group 2

2:15 pm - 3:15 pm Quality Roundtable Discussion Group 3

3:15 pm - 3:30 pm Wrap Up

3:30 pm End

Speakers

Lauren Burruto

Executive Director, Northstar Network

Amber Moore, Ed.D, FACHE

Sr. Director of Space Design, Performance Excellence and Administrative Services

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