Thursday, May 12, 2022 – Cracking the Code on Healthcare Customer and Patient Focus

Location:

Monroe Golf Club, 155 Golf Avenue, Pittsford, NY 14534

Event Sponsors:

May 12th Agenda

In this session the audience will learn about the norms, beliefs and values of physicians—both the ones that inspire remarkable medical achievements and those that cause serious harm to both patients and doctors.

In this session we will:

  1. Describe the role of Culture in delivering the best possible care

7:30 am - 8:00 am Breakfast and Networking

8:00 am - 8:15 am Welcome
Linda Becker, President and Founder, NorthStar Network

8:15 am - 9:15 am UnCaring “How the Culture of Medicine Kills Doctors and Patients”
Robert Pearl, MD, Healthcare Leader, Author, Educator, Columnist and Podcaster and named one of Modern Healthcare’s 50 most influential physician leaders

9:15 am - 9:30 am Break

9:30 am - 10:30 am Fireside Chat with the CMS Medicare Director
Meena Seshamani, MD, PhD, Deputy Administrator and Director, Center for Medicare

10:30 am - 11:15 am Rethinking Self-Care at Work
Jeanette Bronée, Keynote Speaker, Performance & Wellbeing Culture Strategist, Mental Health Advocate & Self-Care Expert, Author & Founder of Path for Life®

11:15 am End

ACHE, CME, CNE, CPE, and NAB Long-Term Care Continuing Education Credits are being applied for

Speakers

Linda Becker

President and Founder, NorthStar Network

Robert Pearl, MD

Healthcare Leader, Author, Educator, Columnist and Podcaster and named one of Modern Healthcare’s 50 most influential physician leaders

Meena Seshamani, MD, PhD

Deputy Administrator and Director, Center for Medicare

Jeanette Bronée

Keynote Speaker, Performance & Wellbeing Culture Strategist, Mental Health Advocate & Self-Care Expert, Author & Founder of Path for Life®

Scroll to Top